Real-Time Metrics for Real-Time Performance Boost
iView features a real-time news ticker which provides updates that may affect agent progress and workload, such as informing about a closed down contact center which would add to workload in other centers.
It’s All About Users Requirements
Contact centers have fast paced environments and the progress of individual agents as well as the overall contact center needs to be tracked, measured, and analyzed in real-time. This enables managers to act in a timely fashion to develop strategies and tactics for live improvement. iView is a statistical wallboard tool that displays all the relevant statistics of a contact center for easy review by the contact center agents, supervisors and managers. iView is a valuable tool in displaying the critical metrics, KPIs and alerts according to the user’s particular requirements, in attractive and easy-to-read layouts. The display is configurable on different technology mediums, such as LED screens as well personal devices.