unifiedcommunications

Unified Communications

 

Unified Communication users in a new connected user experience, transforming every communication into an interaction that is more collaborative, engaging, and accessible from anywhere.

At C Square Consulting we are able to recommend the best fit solution for your business needs.

 

Unified Communications
  • PBX

What is it? How does it facilitate? Which IP Telephones we work on?
An IP telephone system uses packet-switched Voice over IP (VoIP), or Internet telephony, to transmit telephone calls over the Internet as opposed to the circuit-switched telephony used by the traditional Public Switched Telephone Network (PSTN). Also known as VoIP phone systems, IP telephone systems typically comprise a VoIP private branch exchange (an IP PBX) and desktop VoIP phones (IP Phones) that connect to a VoIP service provider via a Local Area Network (LAN). One of the key advantages to IP telephone systems is that whereas long-distance calls on a regular phone system can be cost prohibitive, the same calls on an IP phone system are free — there are no fees beyond the cost of Internet access.

 

  • VIDEO Conferencing

Key Touchpoints for Direct Customer Contact

Two of the most significant sources of your company’s visibility and revenue generation are websites and mobile apps. These are key touchpoints for direct customer contact because of which it is important to streamline the customer’s web experience and to maximize business opportunities and revenue potential. Companies often face challenges in creating compelling video experiences limiting how a customer can interact with your business and brand. In an effort to reduce the number of toll-free phone calls and drive down telephony costs, organizations are opting to integrate VoIP or video solutions into their sites. Delivering a low-effort customer experience with the advent of the Web Real-Time Communication (WebRTC) standard, lightweight voice and video services can now be implemented directly into web browsers to normalize both ends of a conversation. We at C Square have expertise in deploying the Genesys Video Gateway, an enterprise-class video product for WebRTC-compatible (or Flash for non-WebRTC-compatible) browsers that enables voice, video, and data transmission over the web. Contacting a company is now easy for partners, prospects, and customers, as they can quickly start a voice or video call from their desktop or mobile browsers.