C Square 2.0

Orchestrating the Future of Intelligent Solutions

Every company has a story. Ours began in red—a symbol of trust, resilience, and 16 years of delivering where it matters most. Today, that story expands into blue: new possibilities, deeper capabilities, and a future powered by AI, Cloud, Managed Services and Innovation.

WHAT WE DO

Four practices, one outcome
smarter, faster, more connected businesses

From flagship Genesys Cloud deployments to custom-built applications, AI automation, and enterprise data solutions — C Square covers the full technology stack end-to-end. Licences, implementation, integration, and ongoing support, all from a single team.

Custom Solutions

Bespoke software built for your business — custom web and mobile apps, middleware, API integrations, low-code automations, and enterprise application development.

AI & Automation

Conversational AI, voice bots, and agent copilots built natively on Genesys Cloud AI, automating routine interactions so your agents focus on the ones that need a human.

Managed Services

Proactive 24/7 monitoring, SLA-driven support, and technical operations management, keeping complex, multi-site contact centres running at peak performance around the clock.

Data Analytics

Salesforce, Microsoft Dynamics, SAP, and Oracle integrations, plus bespoke Genesys SDK development, including our own Avantage CRM, to unify your enterprise stack into a 360-degree ecosystem.

Our Expertise

For over 16 years, C Square has built its reputation on one technology ecosystem: Genesys. As Pakistan’s longest-tenured Genesys Gold Partner with 200+ deployments across banking, government, telecom, and utilities, we bring a depth of platform expertise that no other team in the region can match. Alongside our Genesys practice, we develop and deploy Avantage CRM, our own purpose-built customer relationship management platform, giving enterprises a fully integrated, 360-degree view of every customer.

Genesys Cloud

Genesys Engage

Avantage CRM

WHY C SQUARE

A track record measured in deployments, not slide decks

Years building CX in the region (since 2009)

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Projects delivered

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Global enterprise clients

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Industries served

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OUTCOMES

What our customers are achieving

The Bank of Punjab (BOP), a leading Pakistani provincial government-owned bank, partnered with C Square to overhaul its customer engagement infrastructure. The project spanned Retail Banking, Branchless Banking, and BISP (Benazir Income Support Programme) services.

Standard Chartered Bank, Pakistan’s oldest and largest foreign commercial bank with a network of 116 branches and 191 ATMs, partnered with C Square to modernize its customer engagement infrastructure across a 180-seat contact center.

The Federal Tax Authority (FTA), responsible for federal tax administration across the UAE, partnered with C Square to modernize its legacy Genesys contact center. The project focused on upgrading an end-of-life platform while maintaining uninterrupted taxpayer services.

INDUSTRIES

Vertical depth where it matters

Banking & Finance

Core-banking-grade CX for HBL, Allied Bank, MCB Islamic, Meezan Bank, Askari Bank, Standard Chartered, and Emirates NBD.

Government

Citizen-facing contact centers for public sector institutions, including KSA’s Ministry of Health, Ministry of Hajj & Umrah, and Ministry of Commerce.

Telecom

High-volume, multi-channel CX for telecom operators managing millions of customer touchpoints a year.

Retail & E-commerce

Omnichannel engagement across voice, chat, and social — built to handle peak-season volume without peak-season costs.

Healthcare

Patient engagement and appointment workflows designed around compliance (HIPAA-aligned) and urgency.

Our Partners and Clients

Strategic Partnership

Pakistan's longest-tenured Genesys partner

For over a decade, C Square has been the team enterprises in Pakistan and the GCC turn to when they want Genesys done right — Gold Partner status, 25+ certified consultants, and 24/7 managed support across Genesys Cloud and Genesys Engage, from green-field rollouts to complex PureConnect/PureEngage migrations and ongoing support through 2028 end-of-life.