Genesys Partner in Pakistan – Best Contact Center Solutions

In the fast-paced world of customer service and contact centers, businesses require advanced technology solutions to deliver exceptional customer experiences. C Square Consulting (Pvt.) Ltd, a leading Genesys partner in Pakistan, is at the forefront of providing innovative contact center solutions, IP telephony, CRM solutions, information security solutions, and customized software development.

With a focus on delivering a quantitative and qualitative improvement in business performance, C Square ensures enhanced ROI for its customers. In this blog, we will explore C Square’s expertise, specializations, certifications, and its remarkable presence in the Middle East, Africa, and Pakistan.

About C Square Consulting (Pvt.) Ltd:

C Square Consulting (Pvt.) Ltd has established itself as a prominent player in the contact center solutions domain. With a strong presence in the Middle East and African regions, the company has successfully deployed solutions in countries such as Lebanon, Saudi Arabia, Jordan, Tanzania, Ivory Coast, Egypt and Pakistan within a span of just three years.

Their clientele includes renowned organizations like Byblos Bank in Lebanon, Standard Chartered Bank in Pakistan and Orange Telecom and Arab Bank of Jordan among others.

Company Specializations:

C Square’s core expertise lies in a wide range of contact center solutions and technologies. Their specialization includes:

Inbound Solutions:

C Square offers inbound contact center solutions that empower businesses to efficiently manage customer interactions. By leveraging Genesys technologies, C Square enables organizations to provide seamless customer service across multiple channels, resulting in improved customer satisfaction and loyalty.

Outbound Solutions:

With their outbound solutions, C Square helps businesses optimize their outbound campaigns, enabling them to reach the right customers at the right time. By leveraging predictive dialing, campaign management, and performance analysis, C Square empowers organizations to achieve higher contact rates and campaign success.

GQM (Genesys Queue Management):

C Square’s expertise in Genesys Queue Management (GQM) enables businesses to streamline customer interactions by effectively managing call routing and reducing customer wait times. By implementing GQM, organizations can improve service levels and enhance overall customer experience.

Infomart:

C Square provides organizations with Infomart, a comprehensive reporting and analytics solution that helps businesses gain actionable insights from their contact center data. By leveraging Infomart, businesses can make data-driven decisions, optimize operations, and enhance their customer service strategies.

WFM (Workforce Management):

Efficiently managing a contact center’s workforce is crucial for delivering exceptional customer service. C Square specializes in Genesys Workforce Management (WFM), enabling businesses to optimize staff scheduling, improve agent productivity, and achieve better service levels.

GVP (Genesys Voice Platform):

C Square’s expertise in Genesys Voice Platform (GVP) allows organizations to develop customized voice applications that integrate seamlessly with their contact center infrastructure. By leveraging GVP, businesses can provide personalized self-service options, automate processes, and enhance the overall customer experience.

Voice App Development:

C Square offers voice application development services, enabling organizations to create customized and interactive voice-based applications. These applications enhance self-service capabilities, reduce agent workload and improve customer satisfaction.

Multimedia and Social Media Solutions:

Recognizing the growing importance of digital channels, C Square specializes in providing multimedia and social media solutions. These solutions enable businesses to effectively engage with customers through channels like email, webchat, social media platforms and more.

SIP (Session Initiation Protocol) Solutions:

C Square offers SIP solutions that leverage the power of IP telephony to deliver cost-effective and scalable communication infrastructure. By implementing SIP solutions, businesses can achieve seamless connectivity, reduced costs, and improved flexibility.

C Square’s Certifications and Awards:

C Square Consulting (Pvt.) Ltd has an impressive array of certifications, highlighting their expertise and commitment to deliver high-quality solutions. Some of their notable certifications include:

• Genesys Cloud Scripting Certified Specialist: 4 certifications
• Genesys Certified Professional (GCP) – Info Mart 8 Consultant: 1 certification
• Genesys Certified Professional (GCP) – Interaction Recording 8.5 Consultant: 1 certification
• Genesys Certified Professional (GCP) – SIP Server 8 Consultant: 3 certifications
• Genesys Certified Professional (GCP) – Inbound Voice 8.5 Consultant: 6 certifications
• Genesys Certified Professional (GCP) – e-Services 8.5 Consultant: 4 certifications
• Genesys Certified Professional (GCP) – Voice Platform 8.5 Consultant: 1 certification
• Genesys Certified Professional (GCP) – Workforce Management 8.5 Consultant: 1 certification
• Genesys Cloud Outbound Dialer Certified Specialist: 1 certification
• Genesys Certified Professional (GCP) – CIM 8 Troubleshooting Support: 5 certifications
• Genesys Cloud CX: Developer Certification: 1 certification
• Genesys Cloud CX: Scripting Certification: 1 certification
• Genesys Engage on-premises: E-Services Certification: 2 certifications
• Genesys Engage on-premises: SIP Server Certification: 1 certification
• Genesys Engage on-premises: Voice Platform Certification: 2 certifications
• Genesys Cloud Certified Professional: 1 certification

In recognition of their excellence, C Square Consulting was awarded the “Middle East Services Partner of the Year” in 2014 and served as a Gold Sponsor for G-Summit Dubai in 2015.

Conclusion:

C Square Consulting (Pvt.) Ltd is a trusted and accomplished Genesys partner in Pakistan, providing cutting-edge contact center solutions, IP telephony, CRM solutions, information security solutions, and customized software development. With a focus on enhancing business performance and delivering an exceptional return on investment, C Square has established itself as a preferred choice for businesses across the Middle East, Africa, and Pakistan.

Through their specialization in inbound and outbound solutions, GQM, Infomart, WFM, GVP, voice app development, multimedia, social media, and SIP solutions, C Square empowers organizations to achieve higher customer satisfaction, optimize operations, and drive growth in a competitive market.

For more information about C Square Consulting (Pvt.) Ltd, Visit Contact Center Solutions