Smart CX 2021

Join us for SMARTCX 2021, a conference for all our customers, partners and future customers.

Virtual Global Conference December, 2021
10k+ corporates
10+ speakers

Checkout the agenda below

Welcome All Existing & New Partners and Customers

In these challenging times it’s more important than ever before to make customers feel remembered, heard and understood. Hosted by Umair Jaliawala, Keynote Speaker, Soft-Skills Trainer & Learning Facilitator, attendees will be inspired by Genesys speakers like Evren Aker and Hussein Krayani, alongside C Square speakers and expert Ahsan Mashkoor and Hassan Shaikh.

There will also be the opportunity to hear for Genesys partners and experts in select business sessions, where you can dive deeper into solutions, partner offerings and customer case studies.

We hope you will take the time to join us and learn from Genesys and our Customers about how you can delivery AI-powered personal experiences.

View the full agenda below and register today!


  • 11:00 am - 11:10 am Welcome & Intro

    (Introduction: Genesys, C Square, SmartCX21)
    Umair Jaliawala

  • 11:10 am - 11:20 am State of Contact Center as a Service in Pakistan

    CCAAS role in the wake of Pakistan Economic Growth
    Ahsan Mashkoor

  • 11:20 am - 11:25 am Contact Center as a Service and Genesys Cloud

    Peter Graf - Chief Strategy Officer, Genesys.

  • 11:25 am - 11:35 am CX Evolution

    The Benefits of Moving to the Cloud in 2022
    Andrew Robson - Principal Value Consultant, Genesys.

  • 11:38 am - 12:00 pm GENESYS CLOUD DEMO

    The Raise of Digital and Predictive Engagement
    Hussein Krayani - Sr. Solutions Consultant, Genesys.

    Orchestrating experience flows

    Mohammad Keshk - Sr. Solutions Consultant, Genesys.

  • 12:00 pm - 12:10 pm TODAY’S OPPORTUNITY

    The Unique Genesys Cloud Opportunity for Pakistan.
    Ahsan Mashkoor - Director and Founder, C Square.

    Evren Aker - Senior Account Executive Channels Middle East, Genesys.

  • 12:10 pm - 12:35 pm EXPERTS’ ROUND TABLE

    Deep-dive into the cloud opportunities within the Insurance, Banking and Retail industries
    Benoit Malherbe - Industry Executive Financial Services, Genesys.

    Nick Chaillier, Industry Executive Retail, Genesys. TBD (Insurance).

  • 12:25 pm - 12:30 pm CLOSING

meet our



CEO & Co-founder - Genesys

Hassan R. Shaikh

Co-founder and Director - C Square

Evren Aker

Sr. Manager Channels - Genesys

Hussein Krayani

Sr. Solution Consultant - Genesys

Umair Jaliawala

Keynote Speaker

Andrew Robson

Principal at Genesys




Are you Ready?