present
virtual
Smart CX 2021
Join us for SMARTCX 2021, a conference for all our customers, partners and future customers.
Checkout the agenda below
Welcome All Existing & New Partners and Customers
In these challenging times it’s more important than ever before to make customers feel remembered, heard and understood. Hosted by Umair Jaliawala, Keynote Speaker, Soft-Skills Trainer & Learning Facilitator, attendees will be inspired by Genesys speakers like Evren Aker and Hussein Krayani, alongside C Square speakers and expert Ahsan Mashkoor and Hassan Shaikh.
There will also be the opportunity to hear for Genesys partners and experts in select business sessions, where you can dive deeper into solutions, partner offerings and customer case studies.
We hope you will take the time to join us and learn from Genesys and our Customers about how you can delivery AI-powered personal experiences.
View the full agenda below and register today!
Agenda
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11:00 am - 11:10 am Welcome & Intro
(Introduction: Genesys, C Square, SmartCX21)
Umair Jaliawala
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11:10 am - 11:20 am State of Contact Center as a Service in Pakistan
CCAAS role in the wake of Pakistan Economic Growth
Ahsan Mashkoor
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11:20 am - 11:25 am Contact Center as a Service and Genesys Cloud
Peter Graf - Chief Strategy Officer, Genesys.
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11:25 am - 11:35 am CX Evolution
The Benefits of Moving to the Cloud in 2022
Andrew Robson - Principal Value Consultant, Genesys.
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11:38 am - 12:00 pm GENESYS CLOUD DEMO
The Raise of Digital and Predictive Engagement
Hussein Krayani - Sr. Solutions Consultant, Genesys.
Orchestrating experience flows
Mohammad Keshk - Sr. Solutions Consultant, Genesys.
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12:00 pm - 12:10 pm TODAY’S OPPORTUNITY
The Unique Genesys Cloud Opportunity for Pakistan.
Ahsan Mashkoor - Director and Founder, C Square.
Evren Aker - Senior Account Executive Channels Middle East, Genesys.
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12:10 pm - 12:35 pm EXPERTS’ ROUND TABLE
Deep-dive into the cloud opportunities within the Insurance, Banking and Retail industries
Benoit Malherbe - Industry Executive Financial Services, Genesys.
Nick Chaillier, Industry Executive Retail, Genesys. TBD (Insurance).
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12:25 pm - 12:30 pm CLOSING
meet our
Speakers
AHSAN MASHKOOR
CEO & Co-founder - Genesys
Hassan R. Shaikh
Co-founder and Director - C Square
Evren Aker
Sr. Manager Channels - Genesys
Hussein Krayani
Sr. Solution Consultant - Genesys
Umair Jaliawala
Keynote Speaker
Andrew Robson
Principal at Genesys
event
PARTNERS
