iView

iView

Real-Time Metrics for Real-Time Performance Boost

iView features a real-time news ticker which provides updates that may affect agent progress and workload, such as informing about a closed down contact center which would add to workload in other centers.

It’s All About Users Requirements

Contact centers have fast paced environments and the progress of individual agents as well as the overall contact center needs to be tracked, measured, and analyzed in real-time. This enables managers to act in a timely fashion to develop strategies and tactics for live improvement. iView is a statistical wallboard tool that displays all the relevant statistics of a contact center for easy review by the contact center agents, supervisors and managers. iView is a valuable tool in displaying the critical metrics, KPIs and alerts according to the user’s particular requirements, in attractive and easy-to-read layouts. The display is configurable on different technology mediums, such as LED screens as well personal devices.

iview

IntellekT Feedback Kiosk

The IntellekT Feedback Kiosk enables and encourages customers to share their opinion about products and/or services, which institutions/businesses could then utilize to effectively address the issues being faced by their customers, and enable improvements. This candid consumer feedback keeps customers engaged and restores confidence in customers to generate new experiences in the future.

Functionality:

1. Customer Feedback Recording, with off-line recording & auto-synchronization
2. Customer Snapshot Recording, with Feedback (to track dummy inputs)
3. Register for Call-back Request
4. Centralized Remote Management, Monitoring and Reporting
5. Branch/Store/Product/Service Performance Analysis

IntellekT Travel Kiosk

The IntellekT Travel Kiosk lets customers use a self-service interface to purchase tickets, complete their check-in, with baggage loading, and perform seat selection and meal preferences, while allowing for making payments using either cash/card payments. The kiosk also provides the facility for customers’ to engage a ‘remote’ live agent using a video interface.

Functionality:

1. Single/Multiple Ticket Issuance, with NADRA Validation
2. Single/Multiple Boarding Pass Issuance (with Weight Machine Integration)
3. Cash Deposit / Card Payment for Ticket Purchase / Baggage / Others
4. Video Teller / Assistance
5. Complaint Lodging
6. Centralized Remote Management, Monitoring and Reporting

IntellekT Mall Kiosk

The IntellekT Mall Kiosk is a self-service platform designed to be used by consumers in malls / department stores / large retailers to perform category-wise search on available stores / departments / items, and showing/providing a directional path to the desired store / item location, from their current position.

Functionality:

1. Store/Department/Item Directory Management
2. Store/Department/Item Locator (with directions from current position)
3. Store Offers and Advertisements (for idle loop)
4. Centralized Remote Management, Monitoring and Reporting