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Leverage technology to accelerate business growth
Let the transformation begin from back offices to Contact Centers to service quality, work force management, CRM to knowledge management and beyond
CSquare Products
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Genesys Cloud
Offering a completely digitized management solution. Used by banks and airlines worldwide to enhance their customer services/experience and manage employee data and records.
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Genesys Engage
Improving customer engagement requires more than simply “going online”. Genesys Engagement provides everything you need to increase engagement at diverse platforms including Facebook, Whatsapp and Twitter.
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Avantage CRM
Avantage CRM is the gateway to establishing long-term and dynamic relationship with your customers using advance data driven analysis and one window functionality. Avantage CRM is the gateway to establishing long-term and dynamic relationship with your customers using advance data driven analysis and one window functionality. They allow businesses to learn more about their target audiences and how to best cater for their needs, thus retaining customers and customer experience.
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Ruba
Know what to say to your customers with Ruba. It isn’t just about responding timely, but also responding correctly.
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TranSecure
TranSecure, a branch callback service, provides a streamlined solution for financial institutions to record all the interactions occurring within the institution.
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Video ATM
Offloading traffic to branch kiosk will be able to achieve higher customer satisfaction in greater volumes, thus eventually improving customer loyalty and retention, and long-term revenue boosts.
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PlugInsta
PlugInsta is a product that collects interaction on Instagram to Genesys contact center, via Genesys social media engagement tool.
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Industries
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