Customer Stories & Case Studies

Customer Stories

Stories from the Enterprises We've Transformed

The Bank of Punjab (BOP), a leading Pakistani provincial government-owned bank, partnered with C Square to overhaul its customer engagement infrastructure. The project spanned Retail Banking, Branchless Banking, and BISP (Benazir Income Support Programme) services.

Orange, one of the world’s leading telecommunications companies serving 230 million customers worldwide, partnered with C Square to deploy a customer management solution across three markets: Iraq (260 seats), Jordan (120 seats), and DR Congo (120 seats).

Korek Telecom, one of Iraq’s leading mobile network operators, partnered with C Square to modernize its customer service infrastructure using the Genesys Customer Experience Platform, supporting roughly 300 agents across Erbil and Baghdad.

The Federal Tax Authority (FTA), responsible for federal tax administration across the UAE, partnered with C Square to modernize its legacy Genesys contact center. The project focused on upgrading an end-of-life platform while maintaining uninterrupted taxpayer services.

Standard Chartered Bank, Pakistan’s oldest and largest foreign commercial bank with a network of 116 branches and 191 ATMs, partnered with C Square to modernize its customer engagement infrastructure across a 180-seat contact center.

What Companies achieved with Genesys

Emirates NBD, the largest banking institution in Dubai, is focused on delivering world-class customer experiences through innovation and digital transformation.

ENGIE Australia and New Zealand is a multinational utility company focused on delivering reliable energy-related services and improving customer engagement. Contact center agents are often the first point of contact for customers.

Genesys, a global leader in experience orchestration, transformed its own product support operations by adopting Genesys Cloud CX and its advanced AI capabilities. The goal was to enhance customer support experiences.

Zain Sudan aimed to build a resilient and fully virtual contact center that could maintain critical customer services during crises, protect employees, improve service continuity, and increase operational efficiency.

Visa aimed to transform its customer experience by creating a more unified, AI-driven support environment. The main objective was to improve customer satisfaction, increase operational efficiency, reduce infrastructure complexity.

Virgin Atlantic aimed to modernize its customer service operations by replacing siloed communication systems with a unified, AI-powered cloud contact center platform.

Transform customer experience by moving from a fragmented contact center infrastructure to a unified cloud-based CX platform, improving response times, increasing accessibility.

Enhance member experience by unifying CRM and contact center systems to improve service efficiency, enable personalized interactions, and increase customer satisfaction.

Enhance customer experience by modernizing contact center operations, improving response times, enabling omnichannel engagement, and leveraging AI-driven.