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Build Your Career at the Region's Leading Experience Technology Partner

Full Time

Full Stack Developer — Engineering / Product Development

Location: Karachi, PK

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Full Time

Project Manager — Service Delivery

Location: Karachi, PK

See Details

Full Time

Implementation Engineer — Service Delivery

Location: Karachi, PK

See Details

Full Time

Manager – Business Development — Sales & Business Development

Location: Karachi, PK

See Details

Full Time

Account Manager — Sales & Business Development

Location: Karachi, PK

See Details

Full Time

Manager – Pre Sales — Sales & Business Development

Location: Karachi, PK

See Details

Full Time

Manager – QA — Customer Care & Managed Services

Location: Karachi, PK

See Details

Full Time

Senior QA / QA Analyst — Customer Care & Managed Services

Location: Karachi, PK

See Details

Full Time

Professional Services (PS) Engineer — Customer Care & Managed Services

Location: Karachi, PK

See Details

Full Time

Full Stack Developer — Engineering / Product Development

See Details

Full Time

Project Manager — Service Delivery

See Details

Full Time

Implementation Engineer — Service Delivery

See Details

Full Time

Manager – Business Development — Sales & Business Development

See Details

Full Time

Account Manager — Sales & Business Development

See Details

Full Time

Manager – Pre Sales — Sales & Business Development

See Details

Full Time

Manager – QA — Customer Care & Managed Services

See Details

Full Time

Senior QA / QA Analyst — Customer Care & Managed Services

See Details

Full Time

Professional Services (PS) Engineer — Customer Care & Managed Services

See Details

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Full Stack Developer

Department

Engineering / Product Development

Reports To

Team Lead – Engineering

Location

Karachi, Pakistan (On-site)

Job Type

Full-time / Permanent

Experience

3 – 5 years of overall relevant experience

ROLE SUMMARY

We are looking for a hands-on Full Stack Developer to design, build and maintain scalable web applications end to end. You will work across the stack — Node.js and NestJS on the server, React on the client, and relational and NoSQL databases underneath — collaborating with product, QA and DevOps to ship reliable features into production on a regular release cadence.

KEY RESPONSIBILITIES

  • Design, develop and maintain backend services and REST/GraphQL APIs using Node.js and the NestJS framework.
  • Build responsive, component-driven front-end interfaces in React (hooks, state management, TypeScript).
  • Model, query and optimise data in relational databases (PostgreSQL / MySQL / SQL Server) and NoSQL stores (MongoDB, Redis).
  • Write clean, testable, well-documented code and participate actively in peer code reviews.
  • Integrate third-party systems and internal platforms via APIs, webhooks and message queues.
  • Profile and tune application and query performance; troubleshoot production issues through to root cause.
  • Contribute to CI/CD pipelines, containerised deployments and automated testing.
  • Translate business requirements into technical designs together with product owners and business analysts.
  • Follow secure coding practices, version control discipline (Git) and Agile/Scrum ceremonies.

REQUIRED SKILLS & COMPETENCIES

  • Strong proficiency in JavaScript and TypeScript (ES6+).
  • Solid, production-level experience with Node.js and NestJS (modules, providers, guards, interceptors, dependency injection).
  • Strong React experience — functional components, hooks, routing, state management (Redux / Zustand / Context) and REST integration.
  • Sound database skills: schema design, indexing, joins, stored procedures, transactions and query optimisation.
  • Working knowledge of ORMs such as TypeORM, Prisma or Sequelize.
  • Familiarity with Git, Docker, CI/CD tooling and cloud platforms (Azure / AWS) is an advantage.
  • Understanding of authentication and authorisation patterns (JWT, OAuth 2.0, RBAC).
  • Good analytical, debugging and problem-solving ability with attention to code quality.
  • Effective written and verbal communication; comfortable working in a collaborative, Agile team.

QUALIFICATIONS & EXPERIENCE

Bachelor’s degree in Computer Science, Software Engineering or a related discipline.

3 – 5 years of overall relevant experience, with a meaningful portion directly relevant to the responsibilities above.

Apply Now!

Project Manager

Department

Service Delivery

Reports To

Head of Service Delivery

Location

Karachi, Pakistan (On-site)

Job Type

Full-time / Permanent

Experience

3 – 5 years of overall relevant experience

ROLE SUMMARY

The Project Manager owns the end-to-end delivery of customer technology projects — from kick-off through to handover and closure. You will plan scope, schedule, resources and budget, keep internal teams and customer stakeholders aligned, manage risks and change, and make sure every engagement lands on time, within budget and to the agreed quality standard.

KEY RESPONSIBILITIES

  • Plan and manage the full project lifecycle: initiation, planning, execution, monitoring, closure and post-implementation review.
  • Develop project charters, work breakdown structures, schedules, resource plans, budgets and RACI matrices.
  • Act as the primary point of contact for customer stakeholders; run status meetings, steering committees and regular progress reporting.
  • Coordinate cross-functional teams — implementation engineers, developers, QA, vendors and third parties — against agreed milestones.
  • Identify, log and mitigate risks, issues, assumptions and dependencies; escalate promptly and appropriately.
  • Manage scope and change control, including impact assessment, approvals and commercial variation where required.
  • Track project financials — cost, effort, margin and revenue recognition — and flag deviations early.
  • Ensure documentation, sign-offs, UAT and handover to support are complete and of good quality.
  • Drive adherence to delivery methodology (Waterfall / Agile / hybrid) and contribute to continuous improvement of PMO processes.

REQUIRED SKILLS & COMPETENCIES

  • Proven experience managing multiple concurrent IT / software / infrastructure delivery projects.
  • Strong command of project management methodologies (PMBOK, PRINCE2, Agile / Scrum).
  • Hands-on with project tooling such as MS Project, Jira, Azure DevOps, Smartsheet or equivalent.
  • Excellent stakeholder management, negotiation and conflict-resolution skills.
  • Strong commercial awareness — budgeting, forecasting, resource utilisation and project profitability.
  • Confident written and verbal communication, including executive-level reporting and presentations.
  • Structured, organised and calm under pressure, with strong ownership and follow-through.
  • PMP, PRINCE2 or CSM certification is a strong plus.

QUALIFICATIONS & EXPERIENCE

Bachelor’s degree in Computer Science, Engineering, Business Administration or a related field.

3 – 5 years of overall relevant experience, with a meaningful portion directly relevant to the responsibilities above.

Apply Now!

Implementation Engineer

Department

Service Delivery

Reports To

Manager – Service Delivery

Location

Karachi, Pakistan (On-site)

Job Type

Full-time / Permanent

Experience

3 – 5 years of overall relevant experience

ROLE SUMMARY

The Implementation Engineer is responsible for the technical deployment, configuration and commissioning of our solutions at customer sites. You will translate solution designs into working, tested and documented environments, support UAT and go-live, and provide the technical bridge between the customer, the project manager and internal engineering teams.

KEY RESPONSIBILITIES

  • Install, configure, integrate and commission solutions in customer and cloud environments as per approved designs.
  • Prepare and execute implementation plans, cut-over plans, test cases and rollback procedures.
  • Perform system integration with customer infrastructure — networks, servers, databases, directories and third-party applications.
  • Support functional testing, UAT and go-live activities, including out-of-hours and weekend cut-over windows where required.
  • Diagnose and resolve deployment and post-implementation technical issues; escalate complex faults to L3 / OEM support.
  • Produce high-quality technical documentation: as-built configurations, run books, test evidence and handover packs.
  • Deliver product and administrator training / knowledge transfer sessions to customer teams.
  • Work closely with project managers on timelines, effort estimates, site readiness and dependency tracking.
  • Feed field learnings back into engineering and pre-sales to improve solution quality and delivery repeatability.

REQUIRED SKILLS & COMPETENCIES

  • Hands-on experience implementing enterprise software, infrastructure or telecom / contact-centre solutions.
  • Strong working knowledge of Windows and Linux server administration.
  • Good grasp of networking fundamentals — TCP/IP, DNS, VLANs, firewalls, load balancing, VPN.
  • Comfortable with SQL, basic scripting (Bash / PowerShell / Python) and log analysis for troubleshooting.
  • Exposure to virtualisation and cloud platforms (VMware, Hyper-V, Azure, AWS) is desirable.
  • Customer-facing maturity: professional communication, patience and a solution-oriented mindset.
  • Strong documentation discipline and attention to detail.
  • Willingness to travel to customer sites within Pakistan and, occasionally, the region.
  • Relevant vendor certifications (Microsoft, Cisco, AWS, Azure or OEM product certifications) are an advantage.

QUALIFICATIONS & EXPERIENCE

Bachelor’s degree in Computer Science, Computer / Telecom Engineering, IT or a related discipline.

3 – 5 years of overall relevant experience, with a meaningful portion directly relevant to the responsibilities above.

Apply Now!

Manager – Business Development

Department

Sales & Business Development

Reports To

Head of Sales / Chief Commercial Officer

Location

Karachi, Pakistan (On-site)

Job Type

Full-time / Permanent

Experience

3 – 5 years of overall relevant experience

ROLE SUMMARY

The Manager – Business Development is responsible for growing revenue by identifying, pursuing and closing new business opportunities for our technology solutions and services. You will build a qualified pipeline, lead consultative sales conversations with enterprise clients, and work with pre-sales and delivery teams to convert opportunities into long-term, profitable accounts.

KEY RESPONSIBILITIES

  • Identify, qualify and pursue new business opportunities across target industries and named accounts.
  • Own the full sales cycle — prospecting, discovery, solution positioning, proposal, negotiation and closure.
  • Build and maintain a healthy, accurately forecast pipeline in the CRM with disciplined hygiene and reporting.
  • Develop and present compelling value propositions, commercial proposals and RFP/RFI responses.
  • Work with pre-sales, technical and delivery teams to shape solutions that are viable, deliverable and profitable.
  • Build and nurture relationships with key decision makers, partners, OEMs and industry stakeholders.
  • Achieve and exceed assigned quarterly and annual revenue, booking and margin targets.
  • Monitor market trends, competitor activity and pricing to sharpen positioning and go-to-market plans.
  • Support account growth post-sale through structured account planning and customer engagement.

REQUIRED SKILLS & COMPETENCIES

  • Proven B2B / enterprise solution-selling experience in IT, software or technology services.
  • Strong consultative selling, negotiation and closing skills with a demonstrable record against targets.
  • Ability to translate technical capability into business value for CXO-level buyers.
  • Confident proposal writing, pricing and commercial structuring ability.
  • Working knowledge of CRM platforms (Salesforce, HubSpot, Dynamics 365 or similar).
  • Excellent presentation, communication and relationship-building skills.
  • Self-driven, target-oriented and comfortable operating with autonomy and accountability.
  • Existing network within the enterprise, BFSI, telecom or public-sector segments is an advantage.
  • Willingness to travel for client meetings and industry events.

QUALIFICATIONS & EXPERIENCE

Bachelor’s degree in Business Administration, Marketing, IT or a related field; MBA preferred.

3 – 5 years of overall relevant experience, with a meaningful portion directly relevant to the responsibilities above.

Apply Now!

Account Manager

Department

Sales & Business Development

Reports To

Manager – Business Development / Head of Sales

Location

Karachi, Pakistan (On-site)

Job Type

Full-time / Permanent

Experience

3 – 5 years of overall relevant experience

ROLE SUMMARY

The Account Manager owns the ongoing commercial relationship with an assigned portfolio of customers — acting as their trusted point of contact after the sale, protecting and growing recurring revenue through renewals, upsell and cross-sell, and coordinating internally so that every commitment made to the account is honoured.

KEY RESPONSIBILITIES

  • Own an assigned portfolio of accounts and be accountable for retention, renewal and revenue growth within each.
  • Build multi-level relationships with customer stakeholders, from day-to-day users to budget owners and CXO sponsors.
  • Develop and execute account plans covering whitespace mapping, upsell and cross-sell opportunities and renewal timelines.
  • Manage the full renewal cycle — early engagement, commercial negotiation, paperwork and timely closure.
  • Conduct regular service reviews and QBRs, presenting SLA performance, consumption, open issues and improvement plans.
  • Act as the customer’s internal advocate: coordinate delivery, support, QA and finance teams to resolve escalations and billing queries.
  • Monitor customer health indicators — usage, ticket trends, CSAT, payment behaviour — and act early on churn risk.
  • Feed customer requirements and market feedback back into pre-sales, product and delivery teams.

REQUIRED SKILLS & COMPETENCIES

  • Proven account management or customer-facing sales experience in IT, software or technology services.
  • Demonstrable track record of renewals, upsell / cross-sell and revenue retention against targets.
  • Strong relationship-building and stakeholder-management ability across technical and commercial audiences.
  • Sound commercial acumen — pricing, contract terms, margins, subscription and recurring-revenue models.
  • Confident negotiation and objection-handling skills, with a calm, solution-oriented approach to escalations.
  • Working knowledge of CRM platforms (Salesforce, HubSpot, Dynamics 365 or similar) and disciplined pipeline hygiene.
  • Excellent written and verbal communication, including QBR-style presentations to senior stakeholders.
  • Highly organised, proactive and able to manage many accounts and competing priorities without dropping detail.
  • Willingness to travel for customer meetings and reviews.

QUALIFICATIONS & EXPERIENCE

Bachelor’s degree in Business Administration, Marketing, IT or a related field; MBA is an advantage.

3 – 5 years of overall relevant experience, with a meaningful portion directly relevant to the responsibilities above.

Apply Now!

Manager – Pre Sales

Department

Sales & Business Development

Reports To

Head of Sales / Chief Commercial Officer

Location

Karachi, Pakistan (On-site)

Job Type

Full-time / Permanent

Experience

3 – 5 years of overall relevant experience

ROLE SUMMARY

The Manager – Pre Sales leads the technical arm of the sales cycle — qualifying opportunities alongside business development, designing solutions that are technically sound and commercially viable, and owning demonstrations, PoCs, bids and technical proposals through to clean handover to delivery.

KEY RESPONSIBILITIES

  • Partner with business development on opportunity qualification, discovery workshops and solution strategy.
  • Design end-to-end solution architectures and bills of material mapped to documented customer requirements.
  • Own technical responses to RFPs, RFIs and tenders — compliance matrices, write-ups and assumptions.
  • Prepare and deliver product demonstrations, proofs of concept and pilots, including test environments and success criteria.
  • Build effort estimates, sizing and costing inputs in coordination with delivery, engineering and finance.
  • Engage OEMs, principals and partners for pricing, product roadmaps, special bids and technical validation.
  • Ensure clean handover of won opportunities to project management and delivery, with scope and assumptions documented.
  • Mentor and manage pre-sales / solution consultants, allocating bid workload and reviewing deliverable quality.

REQUIRED SKILLS & COMPETENCIES

  • Strong pre-sales, solution consulting or solution architecture background in IT, software or telecom / contact-centre solutions.
  • Ability to translate business requirements into technical designs and articulate business value to CXO-level buyers.
  • Proven bid and proposal management experience, including large or complex enterprise and public-sector tenders.
  • Broad technical grounding across applications, integration, databases, networking, virtualisation and cloud (Azure / AWS).
  • Excellent presentation and whiteboarding skills; credible in front of both technical evaluators and executives.
  • Strong writing discipline — clear, accurate, well-structured technical documentation under bid deadlines.
  • Leadership ability: prioritising multiple concurrent bids, coaching team members and holding quality standards.
  • Relevant vendor or architecture certifications (Microsoft, Cisco, AWS, Azure, TOGAF or OEM product tracks) are an advantage.

QUALIFICATIONS & EXPERIENCE

Bachelor’s degree in Computer Science, Engineering, IT or a related discipline; MBA is an advantage.

3 – 5 years of overall relevant experience, with a meaningful portion directly relevant to the responsibilities above.

Apply Now!

Manager – QA

Department

Customer Care & Managed Services

Reports To

Head of Customer Care & Managed Services

Location

Karachi, Pakistan (On-site)

Job Type

Full-time / Permanent

Experience

3 – 5 years of overall relevant experience

ROLE SUMMARY

The Manager – QA owns the quality assurance function for customer care and managed services — defining how service quality is measured, running a structured monitoring and audit programme across voice, digital and ticket-based interactions, and turning findings into coaching, process change and evidence-based reporting.

KEY RESPONSIBILITIES

  • Own the QA framework — scorecards, evaluation criteria, sampling plans and calibration cadence.
  • Plan and manage monitoring of calls, emails, chats and tickets, ensuring meaningful and unbiased coverage.
  • Lead regular calibration sessions with team leads, operations and QA analysts to keep scoring consistent and defensible.
  • Audit compliance with SOPs, SLAs, escalation matrices, scripts, data-privacy rules and contractual service commitments.
  • Analyse quality, CSAT, first-contact-resolution, AHT and repeat-contact data to identify root causes and systemic gaps.
  • Publish QA dashboards and periodic reports for operations leadership, and present findings in internal and customer reviews.
  • Convert quality findings into targeted coaching plans, refresher training, knowledge-base updates and process improvements.
  • Manage, mentor and appraise the QA analyst team; set individual targets and review output quality.
  • Support customer audits and certification exercises with evidence and remediation plans.

REQUIRED SKILLS & COMPETENCIES

  • Proven QA or service-quality management experience in a contact-centre or managed-services environment.
  • Strong command of QA methodology — scorecard design, sampling, calibration, audit trails and dispute handling.
  • Solid understanding of contact-centre and service metrics: CSAT, NPS, FCR, AHT, SLA attainment, backlog and ageing.
  • Strong Excel and reporting skills; able to turn large interaction datasets into clear insight.
  • Working familiarity with CRM, ticketing and contact-centre platforms (call recording, WFM, quality-monitoring tools).
  • Coaching and feedback skills — able to raise performance without damaging engagement.
  • Clear, objective written and verbal communication, including customer-facing reporting and presentations.
  • People-management experience: setting targets, appraising performance and developing a small team.
  • ISO 9001, COPC, ITIL or Lean / Six Sigma certification is a strong plus.

QUALIFICATIONS & EXPERIENCE

Bachelor’s degree in Business Administration, IT, Engineering or a related discipline.

3 – 5 years of overall relevant experience, with a meaningful portion directly relevant to the responsibilities above.

Apply Now!

Senior QA / QA Analyst

Department

Customer Care & Managed Services

Reports To

Manager – QA

Location

Karachi, Pakistan (On-site)

Job Type

Full-time / Permanent

Experience

3 – 5 years of overall relevant experience

ROLE SUMMARY

The Senior QA / QA Analyst carries out day-to-day quality monitoring across customer interactions and managed-services activity. You will evaluate calls, tickets and written responses against agreed scorecards, document findings with evidence, deliver clear feedback to agents and engineers, and support the QA Manager in reporting, calibration and continuous-improvement work.

KEY RESPONSIBILITIES

  • Monitor and evaluate a defined volume of calls, emails, chats and tickets each period against approved QA scorecards.
  • Document evaluations accurately with evidence, scores, observations and specific improvement recommendations.
  • Deliver constructive one-to-one feedback and coaching notes to agents and engineers, and track closure of action points.
  • Participate actively in calibration sessions to keep scoring aligned across evaluators.
  • Check adherence to SOPs, scripts, escalation paths, SLA timelines, ticket-hygiene standards and data-handling rules.
  • Flag recurring errors, knowledge gaps, process defects and system issues to the QA Manager and operations leads.
  • Prepare periodic quality reports, trend summaries and dashboards for team leads and management review.
  • Support customer complaint and escalation investigations by reconstructing interaction history and identifying root cause.
  • Maintain and update QA documentation, evaluation guidelines and knowledge-base content.

REQUIRED SKILLS & COMPETENCIES

  • Hands-on quality monitoring or QA analyst experience in a customer care, contact centre or managed-services setting.
  • Sharp attention to detail and the ability to assess interactions objectively against defined criteria.
  • Good grasp of service metrics — CSAT, FCR, AHT, SLA compliance — and what drives them.
  • Strong Excel skills; able to build clean trackers, pivot summaries and simple trend reports.
  • Familiarity with CRM, ticketing and call-recording / quality-monitoring platforms.
  • Clear, tactful written and verbal communication; able to give critical feedback that lands well.
  • Structured, disciplined approach to documentation, evidence and follow-up.
  • Analytical curiosity — looks past the individual error to the underlying cause.
  • Ability to handle confidential customer information with integrity and discretion.
  • Excellent command of English; regional-language proficiency is an advantage for interaction monitoring.

QUALIFICATIONS & EXPERIENCE

Bachelor’s degree in Business Administration, IT, Social Sciences or a related discipline.

3 – 5 years of overall relevant experience, with a meaningful portion directly relevant to the responsibilities above.

Apply Now!

Professional Services (PS) Engineer

Department

Customer Care & Managed Services

Reports To

Manager – Professional Services / Head of Customer Care & Managed Services

Location

Karachi, Pakistan (On-site)

Job Type

Full-time / Permanent

Experience

3 – 5 years of overall relevant experience

ROLE SUMMARY

The Professional Services (PS) Engineer provides hands-on technical service to live customer environments — handling configuration changes, service requests and incidents on deployed solutions, carrying out preventive maintenance, upgrades and health checks, and resolving faults within agreed SLAs.

KEY RESPONSIBILITIES

  • Handle day-to-day configuration changes, service requests and enhancements on live customer solutions.
  • Diagnose and resolve incidents within agreed SLA targets; escalate to L3 / OEM support with full diagnostics.
  • Perform scheduled preventive maintenance, health checks, patching, upgrades, backups and capacity reviews.
  • Monitor system, application and integration health; act on alerts and take pre-emptive corrective action.
  • Support change management — prepare change requests, test plans, implementation steps and rollback procedures.
  • Maintain accurate ticket records, work logs, effort tracking and resolution notes in the service-management tool.
  • Keep as-built documentation, run books, configuration baselines and knowledge-base articles current.
  • Provide out-of-hours, on-call and weekend support on rotation for critical customer environments.
  • Conduct knowledge transfer and administrator training for customer teams as required.

REQUIRED SKILLS & COMPETENCIES

  • Hands-on support or professional-services experience on enterprise software, infrastructure or telecom / contact-centre solutions.
  • Strong working knowledge of Windows and Linux server administration.
  • Good networking fundamentals — TCP/IP, DNS, VLANs, firewalls, load balancing, VPN, SIP / VoIP exposure is an advantage.
  • Comfortable with SQL, log analysis and basic scripting (Bash / PowerShell / Python) for diagnosis and automation.
  • Familiarity with ITIL service management — incident, problem, change and request fulfilment.
  • Exposure to virtualisation and cloud platforms (VMware, Hyper-V, Azure, AWS) is desirable.
  • Customer-facing maturity: professional, composed under SLA pressure and clear in status communication.
  • Strong documentation discipline and attention to detail.
  • Willingness to work on rotational shifts / on-call and to travel to customer sites when required.
  • Relevant vendor certifications (Microsoft, Cisco, AWS, Azure, ITIL or OEM product certifications) are an advantage.

QUALIFICATIONS & EXPERIENCE

Bachelor’s degree in Computer Science, Computer / Telecom Engineering, IT or a related discipline.

3 – 5 years of overall relevant experience, with a meaningful portion directly relevant to the responsibilities above.

Apply Now!