CRM Privacy Policy

1. Scope of This Privacy Policy and the Role of C Square

C Square (Pvt) Limited and its affiliate C Square Dubai collectively, “C Square,” “we,” “us,” or “our”) provide a cloud-based CRM platform (the “Platform”) that helps organizations run end-to-end sales and lead generation, project initiation and delivery, and customer support ticketing. This Privacy Policy explains how we collect, use, share, and protect personal information in connection with the Platform and our website at www.csquare.co. We process two broad categories of personal information, and our role differs for each:

• Account and business-contact data of our customers (“Customer Account Data”). When your organization subscribes to the Platform, we collect information about your business and your users (such as administrator and agent names, work emails, phone numbers, and billing details) to set up accounts, provide support, and manage the relationship. For this data, C Square acts as a data controller.

• Data your organization uploads or generates while using the Platform (“Customer Content”), such as lead and contact records, deal and pipeline information, project plans and files, and support ticket contents (which may include the personal information of your leads, customers, or employees). For this data, C Square acts as a data processor (or “service provider”) on behalf of your organization, which remains the controller. Our processing of Customer Content is governed by your subscription agreement and any applicable data processing addendum, not by this Privacy Policy directly. If you are an individual whose information appears in a customer’s CRM workspace (for example, as a lead or contact), please direct privacy questions or rights requests to that organization; we will assist our customer in responding as required by applicable law.

This Privacy Policy does not apply to third-party websites or services linked from the Platform, or to information processed by our customers outside the Platform.

2. Information We Collect

• Account information: name, work email, phone number, job title, company name, and password/authentication details for administrators and users.

• Billing information: billing contact, address, and payment details, which are processed by our payment processor; C Square does not store full payment card numbers.

• Usage and device data: log-in times, IP address, browser and device type, pages and features accessed, and similar diagnostic and analytics data, collected via cookies and similar technologies to keep the Platform secure and to improve performance.

• Support communications: information you share with us when you raise a support ticket about the Platform itself, including attachments you choose to include.

• Customer Content, described in Section 1, which we process only as instructed by, and on behalf of, the customer organization.

3. How We Use Information

We use Customer Account Data and usage data to: provide, operate, and maintain the Platform; authenticate users and secure accounts; process subscriptions and billing; respond to support requests; send service, security, and administrative notices; improve and develop the Platform’s sales, project, and ticketing features; detect, prevent, and investigate fraud, abuse, and security incidents; and comply with legal obligations. We use Customer Content only to provide the Platform’s functionality to the relevant customer (for example, displaying a lead record to the sales rep who created it, or routing a support ticket to the right queue), and we do not use Customer Content to train models or for our own marketing without the customer’s separate authorization. With your consent or where permitted by law, we may also use your work contact details to send you product updates or marketing communications about the Platform; you can opt out at any time via the link in those messages or by contacting us.

4. How We Share Information

We do not sell personal information. We may share information with:

• Sub-processors and service providers who help us run the Platform, such as cloud hosting, email delivery, payment processing, and customer support tooling providers, under contracts that require them to protect the information and use it only as instructed.

• Within the C Square group (C Square (Pvt) Limited and C Square Dubai) for the purposes described in this Policy.

• Professional advisors and authorities where necessary to comply with law, respond to lawful requests, protect our rights, or in connection with a merger, acquisition, or sale of assets, subject to appropriate confidentiality protections.

• Your organization’s own integrations, such as email, calendar, telephony, or accounting tools your administrators choose to connect to the Platform; data shared through such integrations is governed by the third party’s own terms and privacy practices.

5. Data Security

We use administrative, technical, and physical safeguards designed to protect personal information, including multi-factor authentication, encryption of data at rest and in transit, role-based access controls, and continuous monitoring. Details are set out in our Security page. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain Customer Account Data for as long as your subscription is active and for a reasonable period afterward to meet legal, accounting, or dispute-resolution needs. We retain Customer Content for as long as instructed by the customer organization and in accordance with the retention terms in your subscription agreement; upon termination, customers may export their data within the period specified in that agreement, after which it will be deleted or anonymized, except where retention is required by law.

7. International Data Transfer

C Square operates from Pakistan and the United Arab Emirates and may use hosting or service providers located in other countries. Where we transfer personal information across borders, we use appropriate safeguards (such as contractual protections with service providers) designed to ensure the information continues to receive an appropriate level of protection consistent with this Policy and applicable law.

8. Your Rights

Depending on your location and applicable law (including Pakistan’s data protection framework and the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data), you may have rights to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing. Where C Square acts as a data controller (Section 1), you can exercise these rights by contacting us at info@csquare.co. Where C Square acts as a processor on behalf of a customer, please contact that customer organization directly; we will support them in responding to your request as required by law.

9. Cookies

The Platform and our website use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Platform is used, so we can improve it. You can control cookies through your browser settings; disabling certain cookies may affect Platform functionality.

10. Children’s Privacy

The Platform is a business tool intended for use by working professionals and is not directed to, or knowingly used to collect personal information from, children. If we learn that we have inadvertently collected personal information from a child, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the Platform, or legal requirements. We will post the updated Policy with a new “Last updated” date and, for material changes, will provide additional notice through the Platform or by email to account administrators.

12. How to Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact:

C Square (Pvt) Limited
D-137, KDA Scheme 1, Tipu Sultan Road, Karachi 75350, Pakistan

Email: info@csquare.co

C Square Dubai
Building Alsuaidi, Al Mararr, Dubai, United Arab Emirates

Email: info@csquare.co