Asterisk Outbound. Predictive dialing without the license tax.
Our outbound calling platform, built on Asterisk and supercharged with AI. Predictive, power and preview dialing. WebRTC agent desktops. Full recording, QA and compliance. Same capabilities as commercial dialers — at a fraction of the cost.
What you get
A complete outbound operation in one platform
Built from the ground up for high-volume outbound — telesales, collections, surveys, verification, lead nurture, callbacks.
Dialer
Predictive dialing
Statistical pacing algorithms keep agents busy without abandoning calls. Configurable abandonment rate caps.
Dialer
Power & preview modes
Mix dialing modes per campaign. Preview for high-value B2B, power for collections, predictive for telesales.
Dialer
Smart pacing & AMD
Answering machine detection, voicemail drop, time-zone awareness, regional DNC enforcement.
Agent
WebRTC softphone
Browser-based agent desktop. No physical phones, no SIP client installs, no desktop apps to maintain.
Agent
Scripting & dispositions
Dynamic scripts, branching logic, custom disposition codes, callback scheduling, do-not-call flagging.
Agent
Screen pop & CRM bridge
Lead context, customer history, last interaction — surfaced before the agent says hello.
AI
AI Voicebots
Replace agents entirely for reminders, OTP verification, satisfaction surveys, soft collections. EN + UR voices.
AI
Real-time agent assist
Live transcription, sentiment alerts, next-best-script — to the agent’s screen, in real time.
AI
Post-call summarization
Auto-generated call summaries, disposition suggestions, follow-up tasks — no more after-call work.
Compliance
Full recording
100% of calls recorded, encrypted, retained per your policy. S3, MinIO or on-prem storage.
Compliance
DNC & consent
National DNC lists, internal DNC, consent capture, opt-out IVR keys. Audit trail for regulators.
Compliance
AI-scored QA
Score 100% of calls — not just the 2% you sample. Flag risk language, missed disclosures, coaching opportunities.
Under the hood
The architecture, in one diagram's worth of words
Telephony
Asterisk 20 LTS + PJSIP
Long-term-support telephony core. Kamailio in front for SIP load-balancing at scale. ARI for modern control, AMI for legacy hooks.
Dialer engine
VICIdial-derived
Battle-tested predictive dialer logic, forked and extended with our AI, analytics and agent-desktop modules.
Data layer
PostgreSQL + Redis
Postgres for campaigns, leads, dispositions, CDR. Redis for real-time call state, agent presence, dialer queues.
Event bus
RabbitMQ / Kafka
Call events stream to analytics, CRM, BI in real time. No batch lag, no missed updates.
Agent desktop
React + JsSIP / SIP.js
Browser-based softphone with screen pop, scripting, dispositions, callback scheduler. Works on any modern browser.
AI layer
Whisper · GPT-4o · ElevenLabs
Open-source Whisper for STT (or Deepgram for low-latency), LLMs for dialog logic, ElevenLabs for human-sounding TTS. Sub-800ms round-trip.
Recording
MixMonitor + MinIO/S3
Native Asterisk recording, encrypted at rest, indexed for search. Object storage on AWS, Azure, GCP or on-prem.
Reporting
Grafana + Metabase
Real-time wallboards, historical dashboards, custom reports. SQL-accessible warehouse if your team wants raw data.
Deployment
Docker + Kubernetes
Containerized services. Asterisk on bare metal or dedicated VMs for latency. On-prem, private cloud, or our managed cloud.
Why this, why now
Commercial dialers price per seat. We don't.
Commercial outbound dialers charge $80–150 per agent per month — before voice minutes, recording storage and AI add-ons. For a 200-seat operation, that’s a six-figure annual line item before you’ve made a single call.
Asterisk Outbound flips the model. One platform fee, unlimited seats, your own telephony trunks. AI features that would be add-ons elsewhere are baked in. You own your data, your recordings, your model.
- 50–70% lower TCO vs. commercial dialers at 100+ seats
- Deploy in your own cloud or on-prem — your data stays where you need it
- No surprise license audits, no per-feature unlock fees
- Open architecture: integrate with anything via REST APIs
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When to pick this vs. Genesys
The right tool for the right job
Pick Asterisk Outbound when: outbound-heavy workload, cost sensitivity, want to own the stack, simple omnichannel needs.
Pick Genesys Cloud when: complex omnichannel inbound, enterprise governance requirements, deep WEM needs, multi-region deployment, want the analyst-recognized platform.
Or do both: Genesys for premium inbound CX, Asterisk Outbound for cost-effective outbound at scale. We architect the integration so they share a single customer record.
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Deployment options
Three ways to consume it
Managed Cloud
We host, run and maintain. You pay per active seat per month. Fastest to go live (under 2 weeks).
Private Cloud
Deployed in your AWS / Azure / GCP. We manage, you control. Best for BFSI data-residency requirements.
On-Premise
Deployed in your data center. License + support contract. Best for government and high-security workloads.
Typical results
What our outbound customers report
See it dial. See it convert. See the bill.
Live demo with one of your real campaign lists. No slides. Plus a TCO comparison against your current dialer.