Managed CX Operations
Run your contact center, or let us run it for you.
We bring the technology, the people and the operating model. You get measurable CX outcomes — without standing up an in-house operation from scratch.
Service catalog
Inbound, outbound, omnichannel — fully managed
Managed Inbound
24/7 Tier-1 customer support, complaint handling, technical helpdesk and IVR-to-agent journeys — AI-augmented from day one.
Outbound Campaigns
Sales activation, lead nurture, surveys, collections and verification. Predictive dialing, list scoring, AI scripting.
Digital Care
WhatsApp, web chat, email, social DMs — unified queue, single SLA, full transcript history.
Multilingual Seats
English, Urdu and Arabic-capable agents for Pakistan and GCC accounts. 24/7 rotating shifts.
Compliance & QA
Full call recording, 100% AI-scored QA, PCI-DSS aware payment handling, audit-ready reporting.
Real-time Dashboards
Client-facing dashboards: volumes, AHT, FCR, CSAT, NPS, agent occupancy, AI deflection — all live.
Why managed BPO with C Square
The same Genesys we deploy for enterprises — but as a service
Our BPO seats run on the exact Genesys Cloud platform we deploy for enterprise customers. That means your operation gets the same AI, the same routing intelligence, the same analytics — without owning the platform.
- No platform CAPEX — pay per seat, per minute, or per outcome
- AI deflection baked in: up to 40% lower per-contact cost
- Scale up or down within 2 weeks
- Your data, your dashboards, your brand
BPO
Pricing models
Pick the commercial model that fits your business
Per Seat
Best for stable, predictable volumes.
Fixed monthly cost per dedicated agent seat. Includes platform, recording, QA, supervisor cover.
Per Minute
Best for variable volumes or seasonal peaks.
Pay for connected minutes only. AI-deflected interactions are billed at a lower rate.
Per Outcome
Best for sales, collections, lead-gen campaigns.
Pay only for qualified leads, completed sales or recovered receivables. Skin in the game.
Get a custom BPO model for your operation
Send us your volumes, channels, languages and KPIs. We’ll come back with a 1-page commercial proposal in 48 hours.