AI in Your Contact Centre: What Is Real, What Is Hype, and What Enterprises in Pakistan Are Actually Deploying in 2026 Every technology vendor selling to enterprise organisations in 2026 is talking about AI. AI-powered this. AI-driven that. Intelligent automation. Conversational intelligence. The language has become so inflated that it is genuinely difficult to separate […]
Genesys Cloud in 2026: Why the Migration Window Is Closing and What to Do About It If your organisation is running Genesys Engage — also known as PureEngage — you have a decision to make. Not eventually. Now. Genesys has set 2028 as the end-of-life date for the platform. That sounds far enough away to
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C Square 2.0: What the Next Chapter Means for Enterprise CX in Pakistan and the Middle East For 16 years, cSquare has been the company behind some of the most demanding contact centre environments in Pakistan and the Middle East. The ones running inside the region’s largest banks. The ones managing citizen services for government
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